Last updated: April 2026
01 — Shipping Policy
SHIPPING & DELIVERY
✓ Free Shipping
All orders ship free across India. No minimum order value required.
| Detail |
Info |
| Courier Partner | BlueDart Air |
| Delivery Time | 5–7 business days after dispatch |
| Coverage | Pan-India only. No international shipping. |
| Tracking | Full end-to-end tracking provided via BlueDart |
| Dispatch Time | 2–3 business days after order confirmation |
| Shipping Charges | ₹0 — Always Free |
| COD Available | No — Prepaid only |
Orders are fulfilled and dispatched by our trusted fulfillment partner.
Delivery timelines are estimates and may vary slightly during peak seasons, public holidays, or due to courier delays outside our control.
⚠ Undelivered / RTO Orders
If BlueDart is unable to deliver your order (wrong address, nobody available to receive, etc.) and it is returned to origin (RTO), you will need to place a fresh order. Please ensure your delivery address and phone number are correct at the time of ordering.
02 — Returns & Replacements
RETURNS & REPLACEMENTS
✓ Free Replacement — Zero Cost to You
If your order arrives misprinted, damaged, or wrong — we replace it for free. No questions asked.
HOW TO CLAIM
01
Record an unboxing videoShoot a continuous, uncut video from the moment you open the package — this is mandatory for all claims.
02
Photograph the issueTake clear photos of the defect, mismatch, or damage — alongside the original packaging.
03
Contact us within 7 daysWhatsApp or email us your unboxing video, photos, and order number within 7 days of delivery. Claims after 7 days will not be accepted.
04
We review & processOnce verified, your replacement is dispatched or a refund is processed. Typical review time: 2–3 business days.
WHAT IS & ISN'T COVERED
- ✅
Covered: Misprinted, damaged in transit, or wrong item sent
- ✅
Covered: Manufacturing defects verified via unboxing video
- ❌
Not Covered: Wrong size ordered by the customer
- ❌
Not Covered: Change of mind or buyer's remorse
- ❌
Not Covered: Print placement variation within 0.5 inch tolerance — this is an industry-standard margin for DTG printing
- ❌
Not Covered: Claims submitted without an unboxing video — no exceptions
- ❌
Not Covered: Claims submitted after 7 days of delivery
- ❌
Not Covered: Damage caused while opening the package with scissors or sharp objects (visible in unboxing video)
📹 Unboxing Video is Mandatory
Without a valid unboxing video, we cannot verify the cause of any damage or defect. Claims submitted without one will be automatically rejected — this applies to every order, no exceptions. Please record your unboxing video before opening the package.
03 — Refund Policy
REFUNDS
We issue refunds only in cases where a verified defect, damage, or wrong item is confirmed via unboxing video and photos.
Once a claim is approved, the refund is processed back to the original payment method (UPI).
| Scenario | Outcome |
|---|
| Damaged / defective item | Free replacement or full refund |
| Wrong item received | Free replacement or full refund |
| Misprintd item | Free replacement or full refund |
| Lost in transit | Full refund once confirmed lost by courier |
| Wrong size ordered by customer | Not eligible |
| Change of mind | Not eligible |
| No unboxing video | Claim rejected |
| Custom orders | Non-refundable (see Custom Policy) |
Refund timelines after approval: 5–7 business days to reflect in your account, depending on your bank or UPI provider.
04 — Custom Order Policy
CUSTOM ORDERS
⚠ Custom Orders Are Non-Refundable
Every custom tee is made exclusively for you from scratch. Once printing begins, we cannot offer refunds or cancellations for custom orders.
We protect you from our end — you will always receive a mockup for approval on WhatsApp before we print anything.
You only pay after you approve the design. If the final printed product has a defect or mismatch vs. the approved mockup, our standard replacement policy applies.
- ✅
Mockup sent on WhatsApp within 24 hours of brief submission
- ✅
You approve before any payment or printing
- ✅
If printed product differs from approved mockup — free replacement
- ❌
No refund if you dislike the design after approving the mockup
- ❌
No refund for change of mind after printing begins
- ❌
0.5 inch print tolerance is standard and not grounds for replacement
05 — Cancellation Policy
ORDER CANCELLATIONS
✕ Orders Cannot Be Cancelled After Placement
Once your order is placed and payment is received, it enters our fulfilment pipeline immediately. Cancellations are not possible at any stage.
Please double-check your size, design selection, and delivery address carefully before placing your order.
If you spot an error right after ordering, contact us immediately on WhatsApp —
while we cannot guarantee cancellation, we will do our best to help if the order has not yet been sent to print.
06 — Payment Policy
PAYMENT
| Method | Accepted |
|---|
| UPI (GPay, PhonePe, Paytm, etc.) | ✓ Yes |
| Cash on Delivery (COD) | ✕ Not Available |
| Credit / Debit Card | Contact us to confirm |
| Net Banking | Contact us to confirm |
All transactions are prepaid. We do not offer Cash on Delivery.
For custom orders, payment is collected only after you approve the mockup — not at the time of brief submission.
07 — Privacy Policy
PRIVACY & DATA
At The Ghost Protocol, we respect your privacy. Here's exactly what we collect and why:
- 📋
What we collect: Your name, phone number, and delivery address — only what's needed to fulfil your order.
- 💬
WhatsApp communication: Order-related messages are exchanged on WhatsApp. We do not share your number with third parties.
- 🚚
Shared with couriers: Your name, address, and phone number are shared with our trusted fulfillment partner and BlueDart solely for order fulfilment.
- 📊
No analytics tools: We do not use Google Analytics, Meta Pixel, or any third-party tracking tools on this website.
- 📧
No marketing emails: We do not add you to any mailing list or send promotional messages without your explicit consent.
- 🗑
Data deletion: You can request deletion of your personal data at any time by contacting us on WhatsApp or email.
This website is hosted on Netlify. Netlify may collect standard server logs (IP address, browser type) as part of their infrastructure — this is outside our control.
For Netlify's data practices, visit netlify.com/privacy.